[Placement Assistance] - Hewlett Packard

About HP

Infrastructure Technology Delivery Organization

We provide the highest level of customer satisfaction by tailoring services to meet specific Client requirements along with the use of cutting-edge technologies leading to high levels of accuracy and speed. The Level 1 engineer applies basic foundation of a function's principles, theories and concepts to assignments of limited scope, Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience, Exercises independent judgment within defined parameters, Develops expertise and practical knowledge of applications within business environment and Acts as team member by providing information, analysis and recommendations in support of team efforts.

·   provides end User/Technical user support on

·   Platforms like UNIX or WINDOWS Servers , desktops, laptops, handheld devices

·   Network problems

·   Customized Management reporting and trend analysis

·   Technical Service resolution at the First level

Job Responsibilities:

Troubleshooting IT Infrastructure related issues – e.g. Hardware, networking and hosted Operating System /Application administration related issues of our global clients

·   Incident management - scripted resolution - follows documented instructions.

·   Monitoring and Routing of tickets to other teams at the start of an incident.

·   User Management

·   Process & Daemon Management

·   Checking utilization of File systems

·   Coordinating with vendors and other teams.

·   Identify reoccurring issues

·   He/she must adhere to the Troubleshooting process.

·   He/she must escalate calls based on customers demand or on own judgment.

·   Documentation of the case, reporting and trend analysis

·   Exercises independent judgment within defined parameters.

·   Acts as team member by providing information, analysis and recommendations in support of team efforts.

·   Willingness to participate in non-standard working-time models (e.g. 24*7 shift rotation, call availability etc...)

·   Clear communication skills  and ability to work independently

·   Fluency in English is a must.

Job Requirements :

o   Should be a BE/B.tech from any of these streams : Instrumentation, Electrical, Electronics & Communications

o   Should be 2011 pass outs only

o   BE – Aggregate 60% & above.

o   Open to work on any of the technologies (e.g. Windows support/administration or UNIX support/administration etc.)

o   Good communication skills

o   Willing to working in Shifts